KnowGIS™ 10 Support
Mailed Product:
This item consists of an 8 GB High-Speed USB Drive. This item uses fast chip-speed technology to facilitate the transfer of Flash Video. If you don't receive your product right away, please email us or call us and we will investigate the shipping / tracking number. Keep in mind that orders made with a government purchase order can take a little extra time and need to be manually approved.
KnowGIS™ 9 Support
Mailed Product:
This item consists of a DVD with about 8 hours of Training Material (Flash Video). If you don't receive your product right away, please email us or call us and we will investigate the shipping / tracking number. Keep in mind that orders made with a government purchase order can take a little extra time and need to be manually approved.
Support Email
Email: jfolgert@globalpositions.com or jfolgert@gmail.com
CONTACT US:
Global Positions, LLC
PO Box 6056
Bozeman, MT 59771
Office Phone : (406) 992-1761
Cell Phone : (406) 580 thirteen fourteen
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Ordering and Product Questions & Answers
Q: I have a question about a product I ordered. Who do I contact?
A: Email us with any questions, we try to respond to all inquires within 24 hours on working days. You may call us as well.
Q: I would like to receive my products on DVD. Can I download them as well?
A: No. We do not have the training material available for download at this time. KnowGIS 9 and KnowGIS 10 video takes up a significant amount of space and therefore would take a significant amount of time to download as well.
Q: Do you ship to my country?
A: Probably. We ship all over the world including: Australia, Germany, UK, France, Africa, Canada, Poland, New Zealand, Holland, Austria, Belgium, Mexico, Japan, Italy, Norway Etc. Contact us if you would like to make sure. We will not process orders that we know can't be shipped and if a package is returned we will refund total purchase price if we are unable to ship. In some cases, we will need to compete a "customs" sheet for this item.
Q: Can I order by phone?
A: Yes. We prefer online orders because they work directly with our inventory system but if you would like to order over the phone please send us an email and a representative will call you to order or send you our phone number.
Q: I have Damaged or Bad Media, what should I do?
A: Please contact us.
Q: There are three or more people that would like to use the training at the same time.
A:Please remember the KnowGIS training series is copyrighted. Please purchase the multi-user pack if more than one person plans to use the training.
Q: I'm using an older computer with an older DVD player with KnowGIS 9. It seems to read the DVD but it is slow..
A: This can happen and may cause the FLASH player to pause or "skip". If this happens, create a directory on your hard drive and copy the entire contents of the DVD onto your hard drive. Then, run the player from your hard drive.
ArcGIS Software, ArcMap, ArcCatalog, and ArcToolbox Graphical User Interfaces are the intellectual property of ESRI and are used herein with permission. Copyright © ESRI. All rights reserved. ESRI Reference No. 2005R5773 |
