KnowGIS  Tutorials - All on One DVD
About 8 hours of educational fun.

 

 


KnowGIS 9 Support

Mailed Product:
If you don't receive your product right away, please email us or call us and we will investigate the shipping / tracking number. sometimes orders made with a government purchase order can take a little extra time and need to be manually approved.

Support Email
Email:
jfolgert@globalpositions.com     or   jfolgert@gmail.com

 

 

Support Phone
Phone:  (406) 580-1314

http://www.KnowGIS.com

 

Mailing Address

Global Positions, LLC

KnowGIS Training

P.O. Box 6056

Bozeman, MT  59771


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Ordering and Product Questions & Answers



Q: I have a question about a product I ordered. Who do I contact?

A: Email us with any questions, we try to respond to all inquires within 24 hours on working days.  You may call us as well.

 

Q: I would like to receive my products on DVD. Can I download them as well?
A: No. We do not have the training material available for download at this time.  The eight (8) plus hours of video takes up a significant amount of space and therefore would take a significant amount of time to download as well. 

Q: Do you ship to my country?
A: Probably. We ship all over the world including: Australia, Germany, UK, France, Africa, Canada, Poland, New Zealand, Holland, Austria, Belgium, Mexico, Japan, Italy, Norway Etc. Contact us if you would like to make sure. We will not process orders that we know can't be shipped and if a package is returned we will refund total purchase price if we are unable to ship.   In some cases, we will need to compete a "customs" sheet for this item.

Q: Can I order by phone?
A: Yes. We prefer online orders because they work directly with our inventory system but if you would like to order over the phone please send us an email and a representative will call you to order or send you our phone number.


Q: I have Damaged or Bad Media, what should I do?
A: Please contact us and we will arrange additional working copies for free of course.
 


Q: There are 6 or so people that would like to use the training DVD at the same time.
A: Please remember the KnowGIS training series is copyrighted.  Please purchase the multi-user pack if more than one person plans to use the training. 


Q: I'm using an older computer with an older DVD player.  It seems to read the DVD but it is slow..
A:
This can happen and may cause the FLASH player to pause or "skip".  If this happens, create a directory on your hard drive and copy the entire contents of the DVD onto your hard drive.  Then, run the player from your hard drive.

 

ArcGIS Software, ArcMap, ArcCatalog, and ArcToolbox Graphical User Interfaces are the intellectual property of ESRI and are used herein with permission.  Copyright © ESRI.  All rights reserved.  ESRI Reference No. 2005R5773

 

 

   

© 2005 - 2008 Global Positions, LLC and KnowGIS